Terms & Conditions

General

1. Overview

By accessing or placing an order on this website, you agree to be bound by these Terms & Conditions. These terms apply to all users of the site, including customers, browsers, and contributors. If you do not agree, you may not use our services.

2. Customization & Artwork Submission

• All engraving designs, text, images, and files submitted by the customer must be owned by the customer or used with full permission from the copyright holder.
• By submitting artwork or text, you grant us a non‑exclusive license to use, modify, and reproduce the content solely for the purpose of fulfilling your order.
• We reserve the right to refuse any design that is unlawful, offensive, discriminatory, or violates intellectual property rights.

3. Proofs & Approval

• Some orders may require a digital proof. Proofs must be reviewed and approved by the customer before production begins.
• Approval of the proof confirms that all spelling, dates, names, and design elements are correct.
• Once approved, the order cannot be changed or canceled.

4. Engraving Disclaimer

• Engraving results may vary slightly due to material differences, texture, color, and natural imperfections.
• Minor variations in placement, depth, or appearance are normal and not considered defects.
• Customers acknowledge that personalized items are final sale and cannot be returned or refunded unless defective.

5. Order Processing & Turnaround Time

• Production times vary based on order volume and complexity. Estimated turnaround times are provided at checkout but are not guaranteed.
• Rush orders may be available for an additional fee.
• We are not responsible for delays caused by shipping carriers, weather, or events outside our control.

6. Shipping & Delivery

• Shipping costs are calculated at checkout.
• Once an order is shipped, responsibility transfers to the carrier. Lost, delayed, or damaged packages must be handled through the carrier’s claims process.
• Customers are responsible for providing accurate shipping information.

7. Returns, Refunds & Cancellations

• Because all engraved items are custom‑made, all sales are final.
• Orders may only be canceled before production begins.
• If an item arrives damaged or incorrect due to our error, we will replace or refund the item at our discretion.
• Claims must be submitted within 7 days of delivery with photos of the issue.

8. Pricing & Payment

• All prices are listed in USD and may change without notice.
• Payment is required in full at the time of purchase.
• We reserve the right to refuse or cancel any order due to pricing errors, suspected fraud, or policy violations.

9. Intellectual Property

• All website content, product images, designs, and branding are the property of this business and may not be copied or reproduced without written permission.
• Custom designs created by us remain our intellectual property unless otherwise agreed in writing.

10. Limitation of Liability

• We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
• Our liability is limited to the amount paid for the order in question.

11. Privacy Policy

• Personal information is collected solely for order processing and communication.
• We do not sell or share customer information with third parties except as required to complete your order (e.g., shipping carriers, payment processors).

12. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Continued use of the website constitutes acceptance of the updated terms.

Liability Waiver for Custom Engraving

Liability Waiver for Custom Engraving Services

1. Customer Responsibility for Submitted Content

By placing an order, the customer confirms that all text, images, logos, artwork, or other materials submitted for engraving:

• Are owned by the customer or the customer has full legal permission to use them
• Do not infringe on any copyright, trademark, or intellectual property rights
• Do not contain offensive, illegal, or prohibited content

The customer agrees to assume full legal responsibility for any claims arising from the use of submitted content.

2. Permission to Use Submitted Artwork

The customer grants us a non‑exclusive, royalty‑free license to use, modify, and reproduce submitted content solely for the purpose of creating the ordered product.

We do not claim ownership of customer‑submitted designs.

3. Engraving Variations & Material Limitations

The customer acknowledges that engraving results may vary due to:

• Material texture, grain, color, or natural imperfections
• Differences in surface coatings or finishes
• Variations in laser or mechanical engraving depth
• Slight shifts in placement due to the nature of manual setup

These variations are normal and not considered defects.

4. Proof Approval

If a digital proof is provided:

• The customer is responsible for reviewing all spelling, dates, names, and design elements
• Approval confirms the design is correct and ready for production
• Once approved, the order cannot be changed, canceled, or refunded

The business is not liable for errors present in an approved proof.

5. No Liability for Customer Errors

We are not responsible for:

• Spelling mistakes submitted by the customer
• Incorrect dates, names, or design choices
• Low‑quality or low‑resolution artwork provided by the customer
• Engraving outcomes affected by customer‑supplied items (if you engrave customer‑owned products)

Customers accept full responsibility for the accuracy of all submitted information.

6. Damage to Customer‑Provided Items (If Applicable)

If the customer provides their own item for engraving:

• The customer understands that engraving carries inherent risks
• Some materials may react unpredictably
• We are not liable for damage, cracking, discoloration, or unexpected engraving results

The customer agrees to accept all risks associated with engraving their personal items.

7. Final Sale Policy

All engraved items are final sale and cannot be returned, refunded, or exchanged unless the product is defective due to our error.

8. Limitation of Liability

To the fullest extent permitted by law:

• Our liability is limited to the amount paid for the order
• We are not responsible for indirect, incidental, or consequential damages
• We are not liable for shipping delays, lost packages, or carrier‑related issues

9. Customer Agreement

• By placing an order, the customer acknowledges that they:
• Have read and understood this Liability Waiver
• Accept all risks associated with custom engraving
• Release the business from liability for issues outside our control
• Agree to these terms as a condition of purchase

Shipping Policy

1. Processing Time

• Standard processing time is 5-7 business days depending on size of order.
• Processing time does not include shipping time.

2. Shipping Methods

We offer multiple shipping options at checkout, including:

• Standard
• Expedited
• Express

Shipping rates are calculated based on weight, destination, and carrier.

3. Order Tracking

Once your order ships, you will receive a tracking number via email. Tracking updates are controlled by the carrier.

4. Shipping Delays

We are not responsible for delays caused by:

• Weather
• Carrier issues
• Holidays
• Incorrect addresses

Once the package leaves our facility, responsibility transfers to the carrier.

5. Lost or Stolen Packages

We are not liable for packages marked as delivered but not received. Customers must contact the carrier to file a claim.

6. Incorrect Addresses

Customers are responsible for providing accurate shipping information. Orders shipped to an incorrect address cannot be refunded.

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Returns & refunds

1. Custom Products Are Final Sale

Because all engraved items are personalized and made to order, all sales are final. We cannot accept returns or exchanges for custom items.

2. Order Changes & Cancellations

• Orders may only be canceled before production begins.
• Once engraving has started, the order cannot be changed or refunded.
• If a proof was provided and approved, the customer accepts full responsibility for spelling, dates, and design accuracy.

3. Damaged or Incorrect Items

We will replace or refund an item only if:

• It arrives damaged
• The engraving does not match the approved proof
• We made an error in production

Claims must be submitted within 7 days of delivery and must include clear photos of the issue.

4. Shipping Issues

We are not responsible for:

• Delays caused by shipping carriers
• Lost or stolen packages
• Incorrect addresses provided by the customer

Carrier claims must be filed directly with the shipping provider.

5. Non‑Custom Items

Non‑custom items may be returned within 14 days in unused, original condition. Return shipping is the customer’s responsibility.

Liability Waiver for Custom Engraving Services

1. Customer Responsibility for Submitted Content

By placing an order, the customer confirms that all text, images, logos, artwork, or other materials submitted for engraving:

• Are owned by the customer or the customer has full legal permission to use them
• Do not infringe on any copyright, trademark, or intellectual property rights
• Do not contain offensive, illegal, or prohibited content

The customer agrees to assume full legal responsibility for any claims arising from the use of submitted content.

2. Permission to Use Submitted Artwork

The customer grants us a non‑exclusive, royalty‑free license to use, modify, and reproduce submitted content solely for the purpose of creating the ordered product.

We do not claim ownership of customer‑submitted designs.

3. Engraving Variations & Material Limitations

The customer acknowledges that engraving results may vary due to:

• Material texture, grain, color, or natural imperfections
• Differences in surface coatings or finishes
• Variations in laser or mechanical engraving depth
• Slight shifts in placement due to the nature of manual setup

These variations are normal and not considered defects.

4. Proof Approval

If a digital proof is provided:

• The customer is responsible for reviewing all spelling, dates, names, and design elements
• Approval confirms the design is correct and ready for production
• Once approved, the order cannot be changed, canceled, or refunded

The business is not liable for errors present in an approved proof.

5. No Liability for Customer Errors

We are not responsible for:

• Spelling mistakes submitted by the customer
• Incorrect dates, names, or design choices
• Low‑quality or low‑resolution artwork provided by the customer
• Engraving outcomes affected by customer‑supplied items (if you engrave customer‑owned products)

Customers accept full responsibility for the accuracy of all submitted information.

6. Damage to Customer‑Provided Items (If Applicable)

If the customer provides their own item for engraving:

• The customer understands that engraving carries inherent risks
• Some materials may react unpredictably
• We are not liable for damage, cracking, discoloration, or unexpected engraving results

The customer agrees to accept all risks associated with engraving their personal items.

7. Final Sale Policy

All engraved items are final sale and cannot be returned, refunded, or exchanged unless the product is defective due to our error.

8. Limitation of Liability

To the fullest extent permitted by law:

• Our liability is limited to the amount paid for the order
• We are not responsible for indirect, incidental, or consequential damages
• We are not liable for shipping delays, lost packages, or carrier‑related issues

9. Customer Agreement

By placing an order, the customer acknowledges that they: